Order Related FAQs
Find answer to order related question you may have.
What happens after I place an order?
Shortly after placing an order with us, you will receive an “order confirmation” email acknowledging your order. If you do not receive this acknowledgment within 5 business days, please contact our Customer Care or send an email from the Contact Us page.
When is my order accepted and the contract completed?
Acceptance of an order placed by you online, and the completion of the contract between you and us, will take place when your order is dispatched, unless you cancel the order in accordance with the “Canceling an Order” instructions set out below or if the item is out of stock.
When will my item ship?
We must receive payment in full for your order before it can be dispatched. Once your credit card has been authorized, we will dispatch your order. Please keep the “order confirmation” email for your records.
Are all orders guaranteed to be fulfilled?
We can only accept orders for items that are in stock. In exceptional circumstances, if we are unable to fulfill your order, the full sum paid will be refunded to the same card used for the purchase. In this unlikely scenario, we will notify you via email. We will not be liable to you for any additional amounts.
Why might my order be non-accepted?
Non-acceptance of an order may occur due to one of the following reasons:
1.The product you ordered is out of stock (see “Product Availability”).
2.Inability to obtain authorization for your payment.
3.An error in the pricing or product description.
How can I cancel an order?
If you realize there is a mistake in your order and wish to cancel, please contact us via the Contact Us page. As we strive to process orders immediately, it may not be possible to cancel your order after it has been dispatched. In such a scenario, please follow the instructions for “Returning or Exchanging an Order.”
Shipping Related FAQs
Find answer to shipping related question you may have.
What are the delivery charges for orders from the Online Shop?
We offer free shipping on all U.S. orders $200 and up. For orders below $200, standard shipping rates apply.
How long will delivery take?
Items are dispatched from the US and will arrive in 5-8 days.
What are the shipping options for international orders?
International orders incur shipping charges, which vary based on the destination. All international orders are shipped via USPS, DHL, or FedEx, depending on your location.
What happens after I place an order?
1. Order Confirmation: You will promptly receive an order confirmation via email.
2. Order Processing: Once your order is processed in our database, the package will be dispatched on the same day or, at the latest, the following workday.
3. Shipment Insurance: All shipments are insured for the full purchase amount.
4. Personal Checks: Orders paid via personal checks will be shipped once the payment has cleared.
What if I need to modify my order?
If you need to modify your order, please contact us immediately to make the necessary changes.
What if I need to change my shipping address?
If you need to change your shipping address, please contact us immediately to update your details.
Can I get same-day delivery?
Yes, we offer same-day shipping on all of our products. Please note that same-day shipping refers to the dispatch of your order on the day it is placed, not the actual delivery to your location.
Which payment methods are accepted in the Online Shop?
We accept the following payment methods:
•Credit Card Payments
•Apple Pay
•PayPal
If you would like to arrange payment via another method, we are happy to assist you. Please contact us for further assistance.
Product Information and Policies
Find answer to Product Information and Policies related question you may have.
What is your authenticity guarantee?
We offer a unique, curated, and ever-changing assortment of uncommon art, jewelry, fashion accessories, collectibles, antiques, and more. We guarantee that every item we sell is 100% authentic.
How accurate are the product images and descriptions?
We strive to provide product images and descriptions as accurately as possible. Despite our efforts, the actual product may vary slightly from the images provided due to differences in studio lighting conditions, natural light, or computer screen calibration. Therefore, the images of the products on our site are for illustrative purposes only.
Are the colors on the screen accurate?
We endeavor to ensure that the colors our customers see on their screens are as accurate as possible. However, we do not warrant that product descriptions or other content on the site are accurate, complete, reliable, current, or error-free.
What happens if an item is out of stock?
We feature products on our website that have been carefully selected for online shopping. Due to the high volume of orders we receive daily, items you have ordered may be out of stock. If an item you ordered is out of stock or there is a delay in shipment, we will contact you at the email address or telephone number provided when placing your order. If we are unable to contact you or receive no response, we will cancel the unavailable part of your order.
Are all items available?
All items are subject to availability. Prices and stock availability will not be contractually confirmed until you receive the “order confirmation” email, and credit card authorization has been confirmed.
What should I do if there is a pricing error?
We seek to ensure all prices displayed on our website are accurate. However, errors may sometimes occur. In the unlikely event that we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will cancel the part of your order that reflected the incorrect price.
